Herb Kelleher, CEO of Southwest Airlines, which I believe is one of the very best managed companies in the U.S., long ago made a famous...

Property/casualty, and even benefits, insurance, as practiced, is often sloppy. Quality is often not a true concern. I know everyone...

A Dilbert cartoon shows the boss telling Dilbert “I heard that you won’t give marketing the information they need.” Dilbert replies, “I...